We Are Unable to Process Your Request at This Time. Please Try Again Later

If y'all come across an mistake that says

We Are Unable to Procedure Your Request At This Fourth dimension. Delight Try Again Later.

Information technology typically points to an earlier, partially-completed sign upwards endeavor, or to some information from an inactive account that is saved on your device. Follow the troubleshooting steps for your device below to resolve the effect.

Blu-ray Player

Verify your e-mail and countersign

Make sure that you entered the right email and password before you try to sign in again. If yous're using your remote control to sign in, y'all can to navigate back to the email address entry screen to verify or update this information. If you still tin't sign in, go on troubleshooting beneath.

Reset your password

Reset your password past sending yourself a password reset electronic mail. If you lot previously added a verified telephone number to your account, you can too reset your password by text bulletin (SMS) by clicking on forgot password and selecting text bulletin (SMS).

If you nevertheless can't sign in afterward resetting your countersign, keep troubleshooting below.

Reset Netflix

1. From the Netflix Home screen, open the menu on the left.

2. Select Get Aid or Settings.

3. Select Sign out.

If you lot're on an mistake screen:

1. Select More Details.

2. Select Sign out or Reset.

Note:

If yous can't find Sign out, press these buttons in order on your remote: Up, Upward, Downward, Down, Left, Right, Left, Right, Up, Upward, Up, Up. Then, select Sign out, Reset, or Deactivate.

Restart your device

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to belch information technology.

   • If you can't access the ability button or your device doesn't have one, get out your device unplugged for at to the lowest degree three minutes.

3. Plug your device dorsum in.

4. Plough your device on.

5. Try Netflix again.

Restart your home network

1. Turn off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and expect until no new indicator lights are blinking on. If your router is divide from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Plough your Blu-ray player dorsum on and try Netflix over again.
   

Ameliorate your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to ameliorate indicate strength. Reception is all-time if the router is in a central location.

• Movement wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the flooring. A router on a bookshelf or desk has ameliorate reception than one that'southward behind or under furniture.

Restore your default connection settings

• If you use custom settings on your device, restore your internet provider's default settings and endeavor Netflix again.

• If yous connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your dwelling house internet.

• If you utilize a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help irresolute the connexion settings, contact the device manufacturer.

What to do next

If yous've done these steps just yet accept a trouble, contact your internet service provider. They can help you find out whether your router is prepare up correctly.

Set-top Box

Verify your electronic mail and password

Make certain that you entered the correct e-mail and countersign earlier you try to sign in again. If you're using your remote command to sign in, yous can to navigate dorsum to the e-mail address entry screen to verify or update this data. If you lot withal can't sign in, continue troubleshooting beneath.

Reset your countersign

Reset your password past sending yourself a password reset electronic mail. If y'all previously added a verified phone number to your account, y'all can too reset your countersign by text message (SMS) by clicking on forgot password and selecting text bulletin (SMS).

If you still tin't sign in after resetting your countersign, continue troubleshooting below.

Restart your device

1. Plow off your device. If your device has a power cable, unplug it.

   Note:

   Brand sure your device is completely off, not just in slumber or standby fashion.

2. Exit your device off for 30 seconds.

3. Plow on your device and try Netflix once again.

Reset Netflix

1. From the Netflix Home screen, open the menu on the left.

2. Select Become Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Note:

If you can't find Sign out, press these buttons in gild on your remote: Up, Upwardly, Down, Down, Left, Correct, Left, Correct, Up, Up, Up, Upwardly. Then, select Sign out, Reset, or Deactivate.

Restart your habitation network

For this stride, make sure to leave your set-top box and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one past 1.

1. Plow off or unplug your set-top box.
   

2. Unplug your modem (and your wireless router, if it'due south a split device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is split up from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your set-top box back on and try Netflix again.
   

Improve your Wi-Fi point

If y'all're connecting over Wi-Fi and the higher up steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is all-time if the router is in a central location.

• Movement wireless devices such as cordless phones or microwave ovens abroad from your router.

• Elevate your router off the flooring. A router on a bookshelf or desk has improve reception than ane that'south behind or under furniture.

Restore your default connectedness settings

• If you lot use custom settings on your device, restore your internet provider's default settings and endeavor Netflix once again.

• If you connect with a Virtual Private Network (VPN) or proxy service, plough it off and connect directly with your home cyberspace.

• If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need assistance irresolute the connection settings, contact the device manufacturer.

What to do next

If you've done these steps but still accept a trouble, contact your internet access provider. They can help you lot find out whether your router is fix correctly.

Smart Television

Verify your email and password

Make sure that you entered the correct electronic mail and password earlier you lot try to sign in once more. If you're using your remote command to sign in, y'all tin can to navigate dorsum to the email address entry screen to verify or update this information. If yous nonetheless tin't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset e-mail. If you previously added a verified phone number to your business relationship, you can also reset your countersign by text bulletin (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

Reset Netflix

1. From the Netflix Home screen, open the bill of fare on the left.

2. Select Become Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More than Details.

2. Select Sign out or Reset.

Note:

If you can't detect Sign out, printing these buttons in guild on your remote: Up, Up, Downwards, Down, Left, Correct, Left, Right, Up, Upward, Up, Up. Then, select Sign out, Reset, or Conciliate.

Restart your device

1. Unplug your device from power for at to the lowest degree 1 infinitesimal.

2. While the device is unplugged, printing the power button on the device to discharge it.

   • If you can't access the ability button or your device doesn't have 1, get out your device unplugged for at to the lowest degree 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix once more.

Restart your home network

1. Turn off or unplug your smart Television receiver.
   

2. Unplug your modem (and your wireless router, if information technology's a separate device) from power for 30 seconds.
   

3. Plug in your modem and expect until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your smart TV back on and try Netflix again.
   

Improve your Wi-Fi betoken

If y'all're connecting over Wi-Fi and the higher up steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has ameliorate reception than one that'due south behind or nether furniture.

Restore your default connection settings

• If yous use custom settings on your device, restore your net provider's default settings and try Netflix once more.

• If you lot connect with a Virtual Individual Network (VPN) or proxy service, turn it off and connect straight with your home net.

• If you use a custom DNS setting on your device, reset information technology to acquire DNS automatically.

If y'all demand help changing the connection settings, contact the device manufacturer.

What to do side by side

If you've done these steps but still accept a problem, contact your internet access provider. They can assistance you discover out whether your router is set up correctly.

Streaming Media Player

Verify your email and password

Make sure that y'all entered the correct e-mail and password before you effort to sign in over again. If you're using your remote control to sign in, you lot tin to navigate back to the email address entry screen to verify or update this information. If you even so can't sign in, go on troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your business relationship, you can also reset your password by text message (SMS) by clicking on forgot countersign and selecting text message (SMS).

If y'all notwithstanding tin't sign in afterwards resetting your password, continue troubleshooting below.

Reset Netflix

1. From the Netflix Dwelling house screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If y'all're on an mistake screen:

1. Select More than Details.

2. Select Sign out or Reset.

Note:

If you can't find Sign out, press these buttons in order on your remote: Up, Upwards, Downwardly, Down, Left, Right, Left, Correct, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

Restart your device

1. Unplug your device from ability for at least ane minute.

2. While the device is unplugged, press the power push button on the device to discharge it.

   • If y'all can't access the ability button or your device doesn't take 1, go out your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Plow your device on.

5. Attempt Netflix once again.

Restart your habitation network

1. Plough off or unplug your streaming media player.
   

2. Unplug your modem (and your wireless router, if information technology'due south a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug information technology in and wait until no new indicator lights are blinking on.
   

4. Turn your streaming media histrion back on and try Netflix again.
   

Improve your Wi-Fi indicate

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to better signal strength. Reception is all-time if the router is in a key location.

• Motion wireless devices such every bit cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk-bound has improve reception than ane that's backside or under piece of furniture.

Restore your default connection settings

• If yous use custom settings on your device, restore your cyberspace provider'south default settings and try Netflix again.

• If y'all connect with a Virtual Private Network (VPN) or proxy service, turn information technology off and connect directly with your home internet.

• If you lot use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you demand help irresolute the connection settings, contact the device manufacturer.

What to do next

If y'all've washed these steps but still accept a trouble, contact your isp. They tin can assist you find out whether your router is set up up correctly.

All other devices

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Source: https://help.netflix.com/en/node/41909

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